Service Level Agreement

If the availability of our network is less than 99% for any given month. In that case, we will credit 5.0% of your monthly hosting fees for each 60-minute interval the service is unavailable up to 100% of your monthly hosting fees.
Service Level Agreement

Terms and Conditions of SLA

5

Should network services be unavailable, you must submit a support ticket to our support department and provide the required details of the incident.

5

A valid SLA claim will result in the appropriate amount of credit being issued toward your upcoming invoice, as calculated above.

5

“Uptime” (or Availability) is defined as the network services being up and available and not extending to any specific software or services unless stated otherwise.

5

Scheduled maintenance does not count as Down Time.